Frequently Asked Questions
1. About Our Fashion Collection
Do you offer made-to-order clothing?
Yes! Some of our collections feature made-to-order pieces to minimize waste and promote sustainable fashion.
Are your materials ethically sourced?
We prioritize ethical sourcing and work with suppliers who adhere to fair labor practices and environmental sustainability.
2. Orders & Payments
Can I save my payment information for future purchases?
Yes! You can securely save your payment details by creating an account for faster checkouts.
Do you offer loyalty rewards?
Yes! Our loyalty program lets you earn points with every purchase, which can be redeemed for discounts and exclusive offers.
3. Shipping & Delivery
How do I qualify for free shipping?
We offer free shipping on orders over a certain amount. Check our website for current promotions and thresholds.
What should I do if my tracking number isn’t updating?
Please allow 24-48 hours for tracking updates. If there is no movement after this period, contact us at [email protected] for assistance.
4. Returns & Exchanges
Can I return an item that was on sale?
All discounted and clearance items are final sale and cannot be returned unless defective.
How long does it take to process an exchange?
Once we receive your return, exchanges are processed within 5 business days.
5. Product Care
What’s the best way to care for faux leather items?
Wipe with a damp cloth and store away from direct sunlight to maintain their appearance.
How should I store my jewelry?
Keep jewelry in a soft pouch or a jewelry box to prevent scratches and tarnishing.
6. Customer Support
Need more help? Contact our friendly support team at [email protected].